Supervisor Discipline Training

The Opportunity

The Electrical Contractors Association of Alberta (ECAA) recognized the need for a formalized Supervisor Discipline Training program to help supervisors effectively manage crew performance and address undesirable behavior in the workplace. The only existing material was instructor knowledge from in-person sessions—nothing documented, structured, or scalable.

This Supervisor Discipline Training course was designed specifically for all levels of field supervision and contractor management working under a Collective Agreement. The goal was to equip leaders with practical, repeatable skills in applying progressive discipline strategies that promote fairness, accountability, and compliance.

By developing a comprehensive eLearning solution, ECAA aimed to deliver consistent and accessible supervisor training that would:

• Improve jobsite productivity and competitiveness

• Reduce grievances and associated costs

• Strengthen labor relations with the IBEW (International Brotherhood of Electrical Workers)

Through this initiative, ECAA set a new standard for workforce leadership by investing in proactive, skills-based supervisor discipline training that aligns with industry best practices.

The Solution

o develop a high-impact Supervisor Discipline Training course, our instructional designer partnered closely with the Electrical Contractors Association of Alberta (ECAA), gathering course content through a series of in-person interviews and workshops. This collaboration allowed us to translate instructor knowledge into a structured, scalable eLearning solution.

Our creative and development teams then brought the content to life, designing an experience that keeps learners engaged and ensures knowledge retention—both critical for effective supervisor discipline training.

To ground the training in real-world relevance, the course begins with a dramatized workplace incident. This scenario sets the tone and highlights the importance of aligning crew behavior with safe work practices—a core objective of the program. Each module continues the story, using it as a narrative thread that leads into specific learning objectives and key discipline strategies.

To further enhance engagement, we used voice actors, layered sound effects, and animated visuals to deliver an immersive experience. These elements activate the learner’s imagination and strengthen their connection to the material, helping them internalize the principles of progressive discipline and apply them on the job.